103. British Airways’ Costly IT Mishap
Year: 2017
Location: London, England
Company: British Airways
Estimated Damage Value: $102 million*
In 2017, a disastrous IT failure cost British Airways $105 million in lost revenues and passenger re-booking fees, following a power surge. The incident led to a 4% drop in share prices and cancellations at London’s major airports.

The technical breakdown wreaked havoc on flight schedules for three days, especially over a holiday weekend, leaving passengers stranded on yoga mats in terminals. British Airways battled to coordinate with support staff during the chaos